Frequently Asked Questions (FAQs)
Recipe Kits & Ingredients FAQs
What are Recipe Kits?
Our Recipe Kits include pre-measured spices and dry ingredients needed to recreate authentic South African and Indian dishes at home. Each kit comes with a detailed recipe card to guide you step-by-step.
Do the Recipe Kits include fresh ingredients like meat or vegetables?
No, our kits only include dry ingredients and spice blends. You will need to purchase fresh ingredients separately, which are listed on the recipe card included in your kit.
How long do the Recipe Kits last?
Each kit usually ranges from 6 to 12 months, depending on the ingredients. Store in a cool, dry place to maintain freshness.
How many people does one Recipe Kit serve?
Each kit typically serves 4-6 people, but serving sizes may vary depending on the recipe and your portion size. Check the product description for details.
Shipping & Delivery FAQs
Where do you ship?
We currently ship across South Africa and are working on expanding to international shipping soon.
How long does shipping take?
- National Shipping: 3-5 business days
- Express Shipping: 1-3 business days (additional charges apply)
How much is shipping?
- Standard shipping rates apply based on location.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email.
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, contact our support team within 48 hours of delivery, and we will arrange a replacement or store credit.
Custom CNC Engraved Kitchenware FAQs
What items can be engraved?
We offer custom engraving on:
- Cutlery Sets (Knives, Forks, Spoons)
- Wooden Serving Boards & Trays
- Rolling Pins & Cooking Spoons
- Wine Glasses & Tumblers
- Coasters & Napkin Rings
Can I request a custom engraving design?
Yes! You can email to denisiya@eatmeerecipes.co.za with your own text, logo, or design, and we will engrave it for you.
What is the processing time for custom orders?
Custom orders typically take 7 business days before shipping.
Do you offer bulk engraving for corporate gifts or events?
Yes! We offer bulk pricing for corporate orders, weddings, and special events. Contact us via email for a custom quote.
Recipe Development & Media Services FAQs
What services do you offer for brands?
We provide:
Custom Recipe Development (for food brands and restaurants)
Food Photography & Videography (high-quality images & step-by-step recipe videos)
Influencer Marketing & Social Media Promotions (brand partnerships & collaborations)
Editorial.
How can brands collaborate with EatMee Recipes?
Brands can book a consultation to discuss custom recipe creation, media production, or social collaborations.
How do you track influencer performance for brand campaigns?
We provide real-time analytics and reporting on:
- YouTube, TikTok, Instagram & Facebook engagement
- Google Analytics website traffic from influencer content
- Conversion tracking for sponsored campaigns
Do you offer package deals for media creation?
Yes! We offer different tiers of service, from basic recipe development to full-scale media production.
Ordering & Payments FAQs
What payment methods do you accept?
We accept PayFast, credit/debit cards, and EFT payments.
Do you offer refunds or exchanges?
Due to the nature of our products, we do not accept returns on Recipe Kits or engraved items. However, if you receive a damaged or incorrect product, we will arrange a replacement or refund.
Do you offer gift cards?
Yes! You can purchase EatMee Recipes gift cards, perfect for gifting to food lovers!
Contact & Support FAQs
How can I contact customer support?
You can reach us via:
Email: denisiya@eatmeerecipes.co.za
Do you offer wholesale pricing for retailers?
Yes! Contact us for bulk order discounts on Recipe Kits & Engraved Kitchenware.